Cultural Competency Training
AmeriHealth Caritas Ohio is committed to promoting education on and awareness of culturally and linguistically appropriate services (CLAS) and to combatting the effects of low health literacy on the health status of our members.
Why cultural awareness and responsiveness are important
The cultural background of the members of your patient community can impact how they respond to, accept, and manage their healthcare needs. It can impact:
- Adherence to care plans
- Proactive health measures
- Unconscious biases
- Patient trust
As a service to our providers, we have curated a collection of no-cost CME-accredited classes and learning resources that support continuing education in this area. All courses have been vetted or recommended by leading best practice organizations for practitioners and healthcare professionals.
No-cost training resources for CME
U.S. Department of Health & Human Services Office of Minority Health: Think Cultural Health Training
- 9 hours of CME credits offered
- Certificate provided upon completion
- Website: Think Cultural Health
This online cultural competency training offered by the U.S. Department of Health & Human Services Office of Minority Health is accredited for AMA PRA Category 1 Credit. You can earn up to nine no-cost CME credits (physicians and physician assistants) or nine contact hours (nurse practitioners), while exploring engaging cases and learning about cultural competency in healthcare.
The Fenway Institute: National LGBTQIA+ Health Education Center
- CME credits offered
- Various training topics
- Website: National LGBTQIA+ Health Education Center
The Health Education Center offers no-cost webinars, publications, and talks led by clinicians and leading researchers on providing supportive LGBTQIA+ healthcare.
U.S. Department of Health & Human Services Office of Minority Health: Improving Cultural Competence for Behavioral Health Professionals
- 4 to 5.5 contact hours for counselors, nurses, psychologists, psychiatrists, and social workers. Other professionals may earn a Statement of Participation.
- Website: Improving Cultural Competency for Behavioral Health Professionals
This e-learning program is designed to assist behavioral health professionals with increasing their cultural and linguistic competency.
Learning and supportive resources
The following resources are not available for continuing education credit; however, they are recommended resources for improving cultural responsiveness.
Georgetown University: National Center for Cultural Competence (NCCC) Distance Learning
- Free to access
- Various training topics
- Curricula and learning tools include relevant materials, articles, and publications, and provide users with instructional and self-discovery strategies.
- Website: NCCC
Centers for Disease Control and Prevention (CDC) health literacy training
- Various health literacy topics
- Website: CDC Health Literacy Training
National Institutes of Health: HealthReach multilingual patient education materials
- Various multilingual and multicultural health information and patient education materials
- Website: National Institute on Minority Health and Health Disparities
Cultural competence for treating immigrant and refugee populations
- A collection of resources to help inform treatment for immigrant, refugee, and ethnic populations
- National Library of Medicine:
- National Association of Social Workers:
- American Psychological Association:
Health Resources & Services Administration health literacy resources
- Free online resources for healthcare professionals and students to help improve communication
- Website: HRSA Health Literacy
American Public Health Association: Racism: Science & Tools for the Public Health Professional
- Educational resources to help you understand and address health inequities
- Website: Racism: Science & Tools for the Public Health Professional
The Joint Commission: Health equity standards
- Patient-centered cultural competence communication resources that include tips for communicating health information
- Language Access and Interpreter Services — Understanding the Requirements
There are no standards that prohibit a bilingual practitioner from communicating directly with a patient in a language other than English while providing care, treatment, or services. However, it is recommended that the organization has a process to make sure that communication with the patient in the non-English language is effective and meets the patient's needs. - Medical Record — Preferred Language
University of Chicago
This course presents evidence-based best practices and practical strategies to help reduce disparities in healthcare quality. Designed for primary care providers, medical directors, and quality improvement directors.
Website: Understanding and Addressing Health Care Disparities