Your AmeriHealth Caritas Ohio ID Card
Now that you're a member, you will get an AmeriHealth Caritas Ohio ID card.
Your AmeriHealth Caritas Ohio ID card is mailed to you together with your welcome packet and member handbook within seven days after you enroll in your health plan. We use the mailing address on file at your local Department of Social Services. Your card will have your primary care provider’s (PCP’s) name and phone number on it. It will also have your Medicaid identification number and information on how you can contact us if you have any questions.
If anything is wrong on your AmeriHealth Caritas Ohio ID card, call us right away.
If you don’t receive your card, or if you lose your card, we can help. Call Member Services at 1-833-764-7700 (TTY 1-833-889-6446), 24 hours a day, seven days a week. You can also request a new ID card through our online member portal.
If you need to use your medical, mental health, or substance use benefits before you get your AmeriHealth Caritas Ohio ID card, please call Member Services at 1-833-764-7700 (TTY 1-833-889-6446), 24 hours a day, seven days a week. We will give you your member ID number. Write down your member ID number and take it with you when you go to your health care provider or pharmacy. Your health care provider should call AmeriHealth Caritas Ohio to check your eligibility.
You can also log in to our member portal to view or print a copy of your member ID card information. Your electronic member ID card is available within 24 hours of enrollment in our plan.
Download our mobile app* to always have a copy of your ID card right in your phone.
Every member gets their own ID card. Do not let anyone else use your AmeriHealth Caritas Ohio ID card.
Carry your ID card with you at all times.
Why you need your ID cards
You might need to show your ID cards:
- At every health care provider visit
- At a pharmacy
- If you visit a behavioral health provider
- If you need non-emergency transportation
To get service, you may need to show your:
- AmeriHealth Caritas Ohio ID card
- Medicaid ID card
- Other health insurance cards you may have
If you need help or if you have questions about your cards, call AmeriHealth Caritas Ohio Member Services, 24 hours a day, seven days a week, at 1-833-764-7700 (TTY 1-833-889-6446).
*Standard messaging and data rates may apply.