Questions and Answers for New Members

AmeriHealth Caritas Ohio is a managed care organization and a member of the AmeriHealth Caritas Family of Companies, a national leader of Medicaid managed care. AmeriHealth Caritas Ohio is honored to have been selected as one of the managed care organizations to administer health care services to participants in the Ohio Department of Medicaid (ODM) Medicaid managed care program.

AmeriHealth Caritas Ohio is a mission-driven health care organization. We emphasize preventive care, health maintenance, and community outreach programs.

At AmeriHealth Caritas Ohio, care is the heart of our work.

The Ohio Department of Medicaid Enrollment Hotline can help you choose and enroll in a plan. Call the Ohio Department of Medicaid Enrollment Broker at 1-800-324-8680 (TTY 1-800-292-3572). 

Call the Ohio Department of Medicaid Enrollment Hotline at 1-800-324-8680 (TTY 1-800-292-3572) to enroll.

No. You will keep all of the same Medicaid benefits that you're currently eligible for today.

Your family can choose to be on one health plan or split up between plans. Each person can only be a member of one health plan.

New members can change health plans during the first 90 calendar days following the date of their enrollment. You can also switch health plans one time a year . Certain members can change health plans at any time for any reason. If you want to change your health plan, call the Ohio Department of Medicaid Enrollment Hotline at 1-800-324-8680 (TTY 1-800-292-3572).

Yes. Members may be eligible for both Medicaid and Medicare, depending on income level. The state determines your eligibility.

Contact your Health Benefits Manager.

Once you are enrolled with AmeriHealth Caritas Ohio, you will receive a welcome kit. The information in this kit tells you about our plan, benefits and services. The kit will include the member handbook and member ID card. It will also have information on how to change your primary care provider. You can also access this information online through our New Members section.

Visit our members section to learn more about the benefits and services we offer.

We are actively enrolling providers within your area. Your provider may be in the process of being enrolled. You can also use our online provider search tool to find a provider already in our network.

No. You will not lose any of your current benefits received through Medicaid. In fact, you may be eligible for additional benefits through AmeriHealth Caritas Ohio.